Going from quote to cash is the fundamental goal of any business. But the time it takes to go through that whole process varies widely, often costing businesses valuable time and resources. That’s the challenge that underlies quote-to-cash technology, and it’s why Simplus, a leader in quote-to-cash consulting and implementations, keeps growing every day.
“As a Certified Platinum Salesforce Partner, we were the first to partner with SteelBrick (now Salesforce CPQ), we have completed the most quote-to-cash implementations, and our experience makes us the best. We are helping to address the gap in quote-to-cash expertise across industries,” says Ryan Westwood, Simplus CEO. “We deliver enterprise-wide digital transformation through advisory, implementation, change management, custom configuration, and managed services. We help our clients with end-to-end industry solutions, solving pain points such as seamless customer experience, operational efficiency, and profitable growth.”
Ryan attributes Simplus’ impressive success to its wide depth of knowledge across Salesforce products and target industries. Coupled with a people-first solution design approach, Simplus creates meaningful and engaging customer experiences. “Our UX delivery model is based on a conversation-to-creation methodology, which includes an initial definition and discovery stage with stakeholders before moving into the build. Through onsite research, workshops, visual solution design, user testing, and change management, we help clients transform completely,” explains Ryan.
Simplus’s long-time engagement with Mitsubishi Electric HVAC, a global provider of heating and cooling systems, is just one example of Simplus’s prowess. Mitsubishi needed a better way to approve quotes for distributors, verify pricing, and cut the cycle time for customers. In short, the company wanted to accelerate sales with a modern interface. Additionally, the administrative workload required for managing Mitsubishi’s partner program presented an added challenge. Simplus worked with Mitsubishi to identify areas of inefficiency in its operations and develop a plan to improve productivity through a Salesforce suite of products, including CPQ, Service Cloud, and more. Simplus’s implementation for Mitsubishi is customized to segment accounts by region, type, and size. Now, Mitsubishi has a full 360-degree view of customers and contractors, increasing visibility in the sales pipeline and delivering greater customer value. The Simplus solution reduced the time for quote approval and order fulfillment thanks to quote-to-cash automation. Within a short period of only six months, Mitsubishi was able to decrease its quote approval time by 1000%, increasing approval time by 30%, and reducing quote pricing verification by 12 hours per week.
Simplus’s performance has been trailblazing since its inception. Several accolades, acquisitions, and a healthy growth cycle have given Simplus a talented team and numerous expansion opportunities. Under Ryan’s leadership, Simplus doubled its employee count in 2017, 2018, and 2019. Part of this impressive growth is due to seven successful acquisitions in just three years, including Basati, EDL Consulting, and BaldPeak in 2016; CRM Manager in 2017; CirrusOne in 2018; and Square Peg and CLOUT in 2019. In 2020, Simplus was acquired by Infosys with a unique reverse integration arrangement set up to move Infosys’ Salesforce practice under Simplus leadership. Now as an Infosys subsidiary, Simplus aims to become a billion-dollar company, achieving recognition from top market analysts and securing specializations in key products and industries. “We plan to do this while maintaining the highest levels of both employee and customer satisfaction. We see Simplus becoming the most respected partner in the Salesforce ecosystem in the coming years,” says Ryan.